Salary Grade:12 Summary: The HQ5 Operations Specialist is a member of the HQ5 operations team and is responsible for maintaining the aesthetic appearance and cleanliness of a high-end office environment. The incumbent will provide consistent and effective level of service to the building occupants and guests. Duties cover a widespread, from event planning/support, cleaning, inspecting, walkthroughs, and more. The incumbent works collaboratively to ensure exceptional, thoughtful, and secure employee and guest experiences at Cape Cod 5’s headquarters (HQ5). ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES: • Provide consistent and effective level of service to building occupants and guests. • Event support duties including: • Set up and breakdown of the community/event rooms as directed. • Respond promptly to guest requests and special needs. • Deliver food and beverages to guests in a professional manner. • Collaborate with event coordinators and kitchen staff. • Maintain cleanliness and organization of event areas. • Oversight and coordination with event vendors such as entertainment, AV, table, tent, chair, and linen rentals, etc. • Keeps assigned areas, such as reception, shared areas, pantries, and restrooms in a clean and orderly condition at all times. • Conducts regular daily inspections of conference rooms: ensure conference room tables, dry-erase white boards and walls are clean; white boards are wiped clean; chairs are pushed in/lined up, technology components neat and in working order with wires stowed neatly/safely. • Completes daily and weekly facility related tasks and duties such as daily walk-through, equipment inspection, reporting deficiencies, addressing all system tickets. • Interior and exterior light maintenance duties as needed including: • Proper care, movement, storage of all equipment such as tables, chairs, risers, dance floor, etc. • Restock supply cabinet/room. • Oversee coffee bars throughout building – ensuring cleanliness and availability of supplies. • Coordinate and monitor central office supplies, ensuring availability and organization for employees. • Waste removal (empty trash and recycle bins, transport trash, and waste to proper disposal areas) • Restroom maintenance (empty trash, restock products, clean glass/mirrors/counters, and partitions) • Floor care (vacuuming, mopping, carpet spot cleaning) • Surface care (dusting, sanitizing, metal/wood polishing) • Escorts tradespersons, and vendors as needed. • Ensures that office equipment is operational and properly maintained. Trouble-shoots problems as needed. • Responds to service desk tickets as assigned. • Completes special support projects, as necessary. • Completes daily and weekly tasks related to vendor invoice management and billing, ensuring invoices are submitted on a timely basis. • Other duties as assigned. QUALIFICATIONS: EDUCATION & CERTIFICATIONS: • High school diploma or equivalent EXPERIENCE: • Minimum of three years’ experience in hospitality industry, customer service, or facilities maintenance KNOWLEDGE, SKILLS & ABILITIES: • Excellent interpersonal skills with ability to motivate and positively influence others • Handle sensitive information and maintain confidentiality • Ability to receive requests and prioritize as needed • Must be detail oriented • Ability to accept assignments and proceed with minimal direct supervision • Ability to multi-task in a fast-paced environment • Ability to maintain a positive attitude, team spirit, and professional image • Ability to take initiative and be proactive vs. reactive • Passion for learning and incorporating new technologies and best practices • Ability to work early mornings and evenings, as necessary COMPETENCIES: • Must have cyber security awareness to protect the digital environment, the Bank, and customers • Customer Focus • Integrity and Trust • Self-Development • Flexibility #ZR