• Development of policies and procedures to effectively carry out safety, facility maintenance and performance, training and quality assurance programs • Overall responsibility for facility-related preventative and unscheduled maintenance processes • Ensuring that all required reports are delivered on time • Implementation of continuous improvement initiatives • Compliance with the ISO-9001 quality program for facility maintenance • Responsible for the day-to-day oversight, management and leadership of the Crossroads maintenance facilities, always ensuring safety, coordinating periodic planned maintenance of the facility and coordinating all sub-contractors’ activities performed in support of facility maintenance. Responsible for the day-to-day maintenance of facilities, always ensuring safety, coordinating periodic planned maintenance of the facility and coordinating all sub-contractors’ activities performed in support of facility maintenance • Responsible for FRA compliance at each VRE Yard, documents, records and reporting • Assists to ensure that customer service issues related to facility defects are resolved in a prompt, professional manner • Ensures timely communication of accurate information to senior management of other departments necessary to plan daily and long-term commuter operations • Ensures consistent delivery of high-quality service that meets or exceeds passenger expectations Maintaining a safe work environment in compliance with OSHA and FRA regulations #CB INDHP