RESPONSIBILITIES Technical & Team Leadership • Serve as the primary technical escalation resource for complex product failures, providing hands-on troubleshooting support when standard repair methods are unsuccessful. • Perform advanced troubleshooting, repair, calibration, testing, and validation of complex electro-mechanical Power products and assemblies, including component-level diagnostics and system verification utilizing electrical, mechanical, hydraulic, pneumatic, and other diagnostic techniques as applicable. • Troubleshoot interactions between assemblies, subassemblies, firmware, software, and hardware to identify and resolve system-level failures. • Achieve daily repair output targets and production goals while maintaining quality and safety standards. • Monitor daily workflow and report production output, repair status, and schedule performance. • Coordinate repair priorities to ensure customer commitments and production schedules are met. • Determine labor assignments and shift resources as necessary to address workload fluctuations and production requirements. • Validate repairs through comprehensive functional testing, calibration, tuning, and final system verification prior to release. • Ensure employees accurately utilize SAP user status fields to record the location and status of RMA units throughout the repair process. • Ensure advanced test equipment remains operational, properly maintained, and calibrated in accordance with company and industry requirements. • Maintain accurate shop floor inventory and support inventory control initiatives. • Monitor the availability and status of sub-assemblies, modules, and printed circuit boards required to complete repair builds. • Promote and enforce First-In, First-Out (FIFO) material and workflow practices whenever possible. • Provide daily direction, technical guidance, and support to technicians and repair personnel. • Monitor and report employee attendance and staffing availability. • Support employee cross-training initiatives and maintain training matrix documentation. • Coach, mentor, and provide advanced technical guidance to technicians while supporting skill development, troubleshooting capability, and cross-training initiatives. • Conduct monthly employee evaluations and performance discussions. • Address employee performance and behavioral concerns in a timely and professional manner while partnering with management and Human Resources as appropriate. • Develop, document, and improve troubleshooting methods, repair procedures, and technical work instructions for recurring or emerging product failures. • Partner with Production Engineering, Manufacturing Engineering, Quality, and Product Support to resolve complex technical issues, improve repair methods, and enhance overall product reliability. Continuous Improvement & Operational Excellence • Lead and sustain 6S initiatives throughout the repair and production areas. • Identify, correct, and prevent workplace organization, housekeeping, and safety deficiencies. • Define, document, and maintain area standards for 6S compliance and workplace organization. • Deploy Continuous Improvement Process (CIP) activities and collaborate with team members to execute improvement projects. • Drive process standardization, efficiency improvements, waste reduction, and workflow optimization. • Prepare and submit reports related to continuous improvement activities and project outcomes. • Conduct and document Workplace Guidelines Checklists, 6S Audits, and Daily Leader Standard Work activities. QUALIFICATIONS • Associate degree in Electronics, Engineering Technology, Manufacturing, or relevant work experience. • Minimum 8+ years of experience in electronics manufacturing, repair operations, or related technical environments. • Advanced knowledge of analog and digital electronics, electro-mechanical systems, circuit analysis, power electronics, system integration, diagnostics, troubleshooting, and repair processes. • Working knowledge of SAP or equivalent ERP systems for production and inventory tracking. • Ability to coordinate resources, prioritize work, and manage multiple responsibilities in a fast-paced environment. • Ability to work effectively with Engineering, Quality, Supply Chain, Manufacturing, and Operations teams. • Demonstrated ability to diagnose and repair complex system-level failures where standard troubleshooting procedures may not exist. • Proficiency using oscilloscopes, digital multimeters, power analyzers, signal generators, and other advanced diagnostic equipment. • Excellent verbal, written, and interpersonal communication skills. Preferred Qualification • Strong leadership, coaching, and employee development skills. • Expert ability to interpret schematics, wiring diagrams, assembly drawings, specifications, and engineering documentation. • Demonstrated ability to identify recurring product issues and recommend improvements to repair processes, documentation, and manufacturing practices