The Core Banking Application Analyst will support the bank’s mission-critical core banking platform and related applications, with primary focus on day-to-day operational stability, issue resolution, vendor coordination, business support, and project delivery. The role requires a strong techno-functional understanding of core banking processes, particularly Temenos T24/Transact or similar platforms, along with the ability to work closely with business users, IT teams, infrastructure teams, automation teams, project managers, and external vendors. Key Responsibilities • Provide operational support for core banking applications, ensuring continuity of day-to-day business activities and timely resolution of production issues. • Act as a functional analyst and liaison between business users, IT Applications, infrastructure, automation, project teams, and external vendors. • Analyze incidents, service requests, and business issues to determine root cause, business impact, customer impact, and appropriate resolution path. • Coordinate with vendors such as core banking providers and related service partners to open, track, escalate, and resolve support tickets within agreed timelines. • Support core banking modules and processes including accounts, deposits, lending, payments, standing orders, sweeps, cash pooling, accounting, reporting, and related interfaces. • Participate in application upgrades, enhancements, releases, migrations, and integration projects involving core banking and downstream systems. • Gather and document business requirements, assess functional and technical impacts, and translate requirements into clear specifications or actionable work items. • Support testing activities including unit testing, SIT, UAT coordination, regression testing, production validation, and post-implementation support. • Review vendor-provided solutions, validate design proposals, and ensure solutions align with business needs, operational controls, risk requirements, and IT standards. • Contribute to change management, release planning, deployment coordination, CAB preparation, and production readiness activities. • Monitor batch processes, interfaces, data flows, file transfers, and scheduled jobs related to core banking and connected platforms. • Maintain application documentation, operational procedures, support guides, and knowledge transfer materials for the IT Applications team. • Support audit, regulatory, disaster recovery, business continuity, and risk management activities related to core banking applications. • Provide guidance to junior analysts or support team members and promote knowledge sharing across the team. Required Qualifications • Bachelor’s degree in Information Technology, Computer Science, Business, Finance, or a related field, or equivalent professional experience. • Strong experience supporting core banking applications in a banking or financial services environment. • Hands-on experience with Temenos T24/Transact or comparable core banking platforms is strongly preferred. • Solid understanding of banking operations, payments, securities, client transactions, accounting, reporting, and end-of-day or batch processing concepts. • Experience working with incident management, problem management, service requests, change management, and release management processes. • Ability to analyze complex business and technical issues, assess risks, define practical solutions, and communicate recommendations clearly. • Experience coordinating with vendors, raising support cases, tracking issues, and managing escalations. • Strong documentation, process mapping, testing coordination, and stakeholder communication skills. • Ability to work under pressure, prioritize critical production issues, and support business continuity in a mission-critical environment. Preferred Skills and Experience • Knowledge of integrations involving MuleSoft, MQ, data warehouse, reporting platforms, file transfers, or similar middleware and data flow technologies. • Experience with Jira, ITSM tools, vendor portals, and structured ticket management practices. • Exposure to regulatory, audit, disaster recovery, and business continuity requirements in a banking environment. • Experience supporting technical or functional upgrades of core banking platforms. • Familiarity with SQL, data analysis, reconciliation, interface monitoring, or batch job scheduling tools is a plus. • Ability to work across global teams and coordinate activities with stakeholders in different regions and time zones. Core Competencies • Operational mindset with strong ownership and accountability. • Strong analytical, problem-solving, and root-cause analysis skills. • Clear and professional communication with business and technical stakeholders. • Ability to balance production support priorities with project delivery commitments. • Attention to detail, risk awareness, and commitment to quality controls. • Collaborative approach with the ability to build effective relationships with business users, IT teams, and vendors. Expected Work Allocation • Operational Support / Run the Bank: Approximately 60% of the role, focused on production support, issue resolution, ticket management, monitoring, vendor coordination, and business continuity. • Projects / Change the Bank: Approximately 40% of the role, focused on upgrades, enhancements, integrations, testing, documentation, and collaboration with business and IT project teams. Compliance with Anti-Money Laundering and Bank Secrecy Act related principles, laws, rules and regulations, as well as Itau's related policies and procedures.