Highlights: • Our Team is very motivated for the success of the mission, also the contract is very flexible with hours. • The Team is separated into 7 different tasks, and each task has its part in order to guarantee the success of the mission/warfighter. • You’ll have the opportunity to review the different technologies and understand our environment and the impact across the globe. • Customer support is a huge factor for our Client and to understand the requests from around the world. • You’ll become well-versed in Windows Servers, Nutanix, ESXI, along with other technologies. Typical Day: Desktop support administrator is highly dynamic and centers around solving technical issues for end-users. A significant portion of the day is spent handling and prioritizing support requests, with the remaining time dedicated to projects, system maintenance, and documentation.. Tasks: • Install, configure, and upgrade desktop hardware, operating systems, and software. • Diagnose and resolve end-user issues (software errors, hardware failures, network problems). • Troubleshoot printing issues (drivers, queues, printer connectivity). • Reset or unlock user accounts and passwords. • Set up new desktops, laptops, monitors, docking stations, and peripherals. • Ensure systems have updated antivirus/antimalware protection. • Apply patches and updates to operating systems and applications. • Install, configure, and troubleshoot standard business applications (Office, browsers, collaboration tools). • Push software updates via MECM, PowerShell or other management tools. • License tracking and compliance. • Respond to tickets, phone calls, chat requests, and walk-ups. • Escalate complex issues to higher-level support or specialized teams. • Document troubleshooting steps and resolutions in the ticketing system. Requirements: Education: Bachelor’ s Degree in computer science, information science, engineering, business, or related scientific or technical discipline or equivalent in accordance with Education/Experience. (Desired not required) Education Substitution: Two (2) years’ experience may be substituted for an associate’s degree. Experience: Four (4) Years. • Must be a US Citizen. • Must be able to obtain and maintain an active DoD Secret Clearance. • Must have at least four (4) years of relevant experience working in an IT or Service Desk environment. • Must meet DoDM 8140.03 (formerly DoD 8570 IAT-II) compliance (e.g., CompTIA Security+ or CompTIA Server+). • Experience providing IT support services and troubleshooting across mixed environments, servers, mobile devices, A/V equipment, and Active Directory. • Extensive working knowledge of Operating System delivery methods (Microsoft Endpoint Configuration Manager (MECM), etc.) and troubleshooting command specific applications. • Ability to work in a fast-paced and constantly evolving environment.   **** Certifications IAT Level II. (Security+ CE) **** • Security clearance/IT access requirement – Secret/IT level – II. • Investigation requirement – Tier 3 (T3) (equivalent or higher). • Computing Environment (CE) Certifications to be determined by government upon final job assignment. • Proficiency with Microsoft Office products. • Experience creating and modifying documentation for technical processes and procedures. • Able to multitask, prioritize, and manage time efficiently Accurate and precise attention to detail. • Strong written and verbal communication skills. • Excellent analytical, quantitative, and organizational skills. • Good interpersonal skills and communication with all levels of management. Desired Qualifications: • Microsoft Certified Modern Desktop Administrator Associate, or equivalent. Physical Requirements: Ability to lift and move desktop equipment. Shift & Work Schedule: • Shift work required. • The Contract has the flexibility to allow employees to work either 8 hours for 5 days and/or 10 hours for 4 days, along with weekend and night coverage, at the Program Manager’s discretion. • Note differential is not provided. Clearance: US Interim Secret/US Secret clearance required Citizenship: Current US Citizenship required Location: Clarksburg, WV Ideal Innovations, Inc. is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Ideal Innovations, Inc. is a VEVRAA Federal Contractor.