Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Provide assistance to loss mitigation department as needed. Compensation This role is a non - exempt position with a targeted salary range of $18 to $23 hourly. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location. Perform general clerical duties and office support: photocopying, filing, and faxing. Essential Functions • Overnight orders and track trial payment plans for all workouts. • Assist with mailing Loan Modification Agreements. • Ordering f/c fees and following up until received. • Assist with permanent Loss Mitigation documentation on I5. • Mail copy of fully executed Loan Modification agreement to borrower. • Maintain office supplies inventory and placing orders when needed. • Create loss mitigation folder for analyst/order credit report. • Coordinate department meetings • Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter. • Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to issues. • Assist with internal and external audit requests. • Assist loss mitigation intake team with duties as needed. • Communicate effectively with individuals and teams to ensure high quality, timely response, and resolution to issues • Assist with internal/external audits and compile pre/post-findings to investors, including CFPB. • Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements • Prepare and submit all mortgage insurance and investor reporting for FNMA, FHLMC, FHA, VA and USDA throughout each month. • On a daily basis, review NSF reports that require individual account analysis; identify and issue any necessary HBR letters for the states of CA, NV & WA and delinquency and state specialty letters as required by state regulators. • Review the payment exceptions received in-house; perform account analysis to determine any necessary repayment arrangements, possible update of HBR letters or risks of invalidating foreclosure activity. • Provide training for both new and existing employees. • Handle notarization processes with expertise. • Provide posting instructions and review of NSF/Returned checks requiring the reissuance of HBR letters to the Cashiering Department, when necessary. • Provide reinstatement quotes. • Post trial plan payments received into investor systems. • File for FNMA reclass on loans where necessary. • Administer stop codes preventing outbound collection efforts monthly to ensure accounts are coded in compliance with customer repayment agreements; remove codes as necessary. • Other duties as assigned Qualifications • Excellent verbal and written communication skills required. • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. Commitment to company values. • Customer Service - Proactive attention to each person • Integrity - Do and say what's right • Respect - Treat others with dignity • Collaboration - Listen and work together • Learning - Seek knowledge and strive for improvement • Excellence – Deliver the unexpected Supervision Job Scope: Responsible for understanding the department/area goals and how own job contributes to achievement of these goals. Complexity: Problem solving involves evaluating and selecting from established practices and standards; Decisions and actions related to the budget must be referred to the supervisor/budget manager. Impact: Decisions and actions impact the results of own work team. Interaction/Supervision: Work is monitored under general supervision of supervisor and by following established, specific procedures described by supervisor; May act as a guide to less experienced staff in similar role and/or student employees; generally does not have formal responsibility for overseeing others. Requirements • Work is primarily sedentary; mobility in an office setting. • Frequent use of computer keyboard and mouse. • Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. • Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. • Office environment – moderate noise, no substantial exposure to adverse environmental conditions. • Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. • This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. • Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner. • Work is primarily performed during the business week, Monday - Friday. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. REQ#:LOSSM018500