Typical responsibilities: • Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude. • Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating. • Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table. • Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area. • Communicate with servers and kitchen staff to ensure a smooth, coordinated and fair seating process to ensure servers are not overwhelmed or under seated. • Escort guests to their assigned tables, present menus, and assist with seating arrangements. Accommodate special seating requests if possible. • Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns. • Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests. • Handle guest complaints or issues professionally or bring them to the manager when necessary. • Assist in coordinating reservations and managing the wait list. • Collaborate with the restaurant team to ensure exceptional customer service and satisfaction. • Monitor and manage smooth and efficient table turnover. • Maintain a professional and polished appearance, adhering to the restaurant's grooming and dress code standards. • Uphold high standards of cleanliness and hygiene throughout the restaurant. Useful qualifications: • Previous experience in a customer service role, preferably in a restaurant or hospitality setting. • Exceptional interpersonal and communication skills to interact effectively with guests and team members. • Strong organizational and multitasking abilities to handle high-volume situations efficiently. • Ability to remain calm and composed under pressure, providing excellent service even during busy times. • Knowledge of restaurant operations and familiarity with reservation systems is a plus. • A positive and friendly demeanor. • Flexibility to work evenings, weekends, and holidays as per the restaurant's schedule. • High school diploma or equivalent qualification.