Customer Service Collections Rep
UR Medicine Thompson Health · thompsonhealth.com
CanandaiguaMid level2–3 yrsPart-time
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The job in short
Collections customer service representative.
ExcelInsurance
Details
- Found
- 40 d ago · posted 2026-05-11
- Location
- Canandaigua, NY
- Pay (as listed)
- $19.50–$23 an hour
Full description
Schedule: Per Diem (Monday-Friday - days)
Main Function:
• Responsible for working with patients in person or via telephone to answer questions and secure payment or payment arrangements for self-pay accounts.
• Provide information regarding the system’s payment policy, alternative financing, insurance options, state programs, and financial aid program.
• Responsible for the monthly review of potential bad debt transfers – reviews and completes transfers per policy and procedure guidelines.
• Lives the CARES values and promotes the Thompson Way.
Qualifications:
• Associates Degree preferred.
• 2 to 3 years of previous medical billing or collection experience is required.
• Familiarity with collection practices.
• Excellent public/patient relations and communication skills.
• Skills in using computers, including Excel and Word required.
• Skills in using web-based patient financial applications/systems.
Pay Range: $19.50 - $23.00
Starting Pay: Based on Experience
Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.