ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: Triaging calls and being able to determines ones of urgent matter • Phone management with patients, chart review, care coordination, triage and problem management • Work closely with members of each department to provide high quality, efficient care to patients and families • Communicate directly and indirectly with the healthcare provider in order to appropriately coordinate patient care • Provide patient/family with instructions as provided by their physician • Communicate lab and other test results • Assist with medication refills per physician protocol • Communicate adjustments or changes in treatment plans as instructed by physician • Provide patient education as directed (content reflects specific MA training, guidelines, care process models, protocols) • Report significant changes in patient condition or other pertinent patient information to the treating physician • Actively participate in triage customer service improvement initiatives • Actively participate in quality improvement initiatives • Accurately documenting all patient communication in EMR system • Scheduling patients as needed • Other duties as assigned • Maintains strictest confidentiality in accordance with HIPAA compliance QUALIFICATIONS Education: High school diploma or equivalent Certification/Licensure: Certified Medical Assistant or at least 2 years of experience in clinical setting Skills: • Medical Terminology • Knowledge of anatomy and physiology as it relates to orthopedics and pain management • Basic typing and keyboarding skills • Strong organizational and interpersonal skills • Excellent customer service skills • Familiarity with computers and other office equipment • Ability to maintain confidentiality of sensitive information • Ability to prioritize responsibilities • Must be able to act calmly and effectively in busy or stressful situations • Knowledge of insurance plans and procedures • Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance. • Must be able to establish and maintain effective working relationships with managers and peers Physical Requirements: • Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.