Come join our amazing team! Benefits: • Competitive Health & Welfare Benefits • HSA with qualifying HDHP plans with company match • 401k plan after 6 months of service with company match (Part-time employees included) • Employee Assistance Program that is available 24/7 to provide support • Employee Appreciation Days • Employee Wellness Events Minimum Qualifications: • Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred. • Excellent organizational skills and strong customer service orientation are required with a strong background in computers and data entry. • Knowledge of medical terminology and insurance plans. Essential Functions • Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool. • Collect all pertinent demographic information, insurance information, and medical information. • Utilizes scheduling tools and a referral system to schedule patient appointments. • Confirm patient is eligible with insurance plan at the time the appointment is scheduled. • Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents into patient’s chart. • Answer and resolve all incoming calls and requests in a timely and accurate manner. • Communicate with supervisor and/or leads about potential patient concerns. • Triage and relay necessary messages to appropriate staff members. • Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration team. • Ensure strict confidentiality of all health records and member information. • Meets HIPAA guidelines