Cocktail Runner Responsibilities include, but are not limited to: • Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook. • Anticipate and accommodate all the needs of the guests. • Uses proper service protocol – serving all drinks to the guest’s right, using the right hand. • Able to carry a tray • Able to comprehensively describe all drinks, specialty cocktails, wine and beer. • Provides professional and exceptional service. • Ensures delivery of all beverages to the guests. • Maintains general cleanliness of assigned stations and entire venue. • Follow supervisor’s instructions, communicate with and support co-workers, be a team player. • Possesses in-depth knowledge of all food and beverage menus. • Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards. • Follows all company procedures when providing bottle service. • Follows proper cash/payment card procedures. • Complies with Department of Health and company sanitation standards. • Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs. • Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including: • Ensures all lounge furniture is clean and free of debris • Performs opening & closing side-work as instructed • Reports all breakage, damage of equipment or furniture immediately to management. • Attends and participates in daily pre-shift meetings. • Attends and participates in any training sessions or departmental meetings. • Learn by listening, observing other team members and sharing knowledge while leading by example. • Portrays a positive and professional attitude. • Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate. • Works as part of a team and provides help and support to all team members. Cocktail Runner Qualifications • At least 1 year of serving in a fast-paced food and beverage venue. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred. • Must meet state legal age requirements. • Must speak fluent English, other languages preferred. • Must be courteous, pleasant, and good natured. • Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors. • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. • May be required to work nights, weekends, and/or holidays. The Cocktail Runner position requires the ability to perform the following: • Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.). • Must be able to efficiently and safely stand and move about the entire facility during each shift. • Bending, stooping, kneeling, lifting.