Knowledgeable about all Spa service treatments offered seasonal treatment promotions Understands the basics of the spa menu and products in order to communicate knowledgably with guests Having excellent working knowledge of all positions, services, products, operations, systems, and procedures within the spa/salon To execute the standard of the Spa in the set-up of amenities and decor Educates guests about individual skin care needs Positive attitude, service passion, & attention to detail Previous hospitality or customer service experience