The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction. · Maintains Operational Standards · Formulates, implements, and communicates operational policies and procedures · Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan · Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management · Develops leadership and management skills within subordinates · Approves performance appraisals and wage increases · Develops metrics to measure operations performance · Participates in the development of new services for recently acquired contracts · Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement · Monitors workloads of the group and re-assigns agencies and programs appropriately · Collaborates with directors and executives from other functional areas to optimize delivery of services · Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate · Identifies opportunities to improve our processes · Builds and maintains relationships with Agencies · Promote adherence to and upholds the company’s mission and values · Other duties as assigned Bachelor’s Degree in business, human services or related field or equivalent work experience · At least 5 years of experience relevant to the work performed · Knowledgebase in supervision, business management and leadership · Excellent written and oral communication skills · Extensive experience in working on complex projects with Critical thinking and problem solving · Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing · Demonstrate the ability to balance work pressure with time management skills · Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities · Experience in working, initiating and maintaining highly effective team · Competent in the use of Microsoft Office programs and the Internet Work is performed in a typical office setting or from a home office. Travel may be required.