General Description: The Claims Team Leader is responsible for the supervision, training and development of a team of Claims Specialists. The Claims Team Leader manages the submission of claims data, payments and works with team members and agencies to resolve outstanding claim issues. Responsibilities and Duties: · Be the point person for questions from your team members. Coordinate answers with agencies and/or internal departments including Operations. • Sign off/approve credit memos and employee receivables. • Assist with administrative accounting procedures per Controller/CFO. · Audit team performance, monitor team metrics and manage claims process. · Train new employees and existing employees in department procedures and agency requirements. · Assist in developing claims procedures for all new agencies prior to transitioning to Claims Specialist. · Prepare A/R reports for your team’s agencies to monitor unpaid claims. Work with team members and agencies to collect outstanding payments. · Communicate with Claims Manager including but not limited to: training issues, agency challenges, unbilled items and A/R issues. • Attends trainings, conferences and staff meetings. • Participates in company continuous improvement processes. • Uphold Mission and Values • Other duties as assigned by Claims Manager.