Recognized as a Top Workplace for 13 consecutive years! Your career can mean different things in different workplaces. Apply with CHR now to see what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters. JOB TITLE: Office Assistant EMPLOYMENT TYPE: Per-diem, Approximately 15 hours/week SCHEDULED HOURS: Varies, office hours between 8am-8pm SITE LOCATION: Front Office Northeast; Willimantic, CT ABOUT THE POSITION: Office Assistant Duties & Responsibilities: Provides support to staff providing direct care functions with the administrative support team: • Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists. Requires extensive contact with clients and staff to coordinate appointments, supervision, and meetings with multiple staff members. • Greets and checks-in clients for appointments. • Assists patients with questions and requests. • Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs. • Collects client self-pay fees, co-pays and rent payments. • Assists new clients who have questions regarding available services. Refers clients to Triage Center or Open Access. • Schedule Zoom invite for all Virtual visits for Med Providers either remotely or in Telemed rooms • Schedule Interpreter as requested for Scheduled PE or E/M Visits Maintains documentation and other methods of communication to maintain quality services: • Maintains therapist and providers schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice. • Processes all intake paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, data entered, scanned, mailed and filed, as appropriate. • Prepares miscellaneous correspondence for clinic staff. • Maintains contact lists. • Prepares records for forwarding to other providers. • Assists with tracking insurance authorization and preparation of forms. • Verifies insurance for clients presenting for appointments. Additional Duties and Responsibilities: • Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’. • Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed. • Distributes daily mail • Maintains petty cash for staff. • May perform other assignments and duties as area require. QUALIFICATIONS: Education: High School diploma or equivalent required. Experience: Previous experience in an office or customer service setting required. Why Join CHR? Be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities! • Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto! • Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities • Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs • Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program • Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more! And so much more! (Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility) COMPENSATION*: $18.00.hr *Our per diem and fee for service positions offer a flat hourly rate. CHR is an equal opportunity employer, and we encourage all to apply. Take the first step to a meaningful career and apply to CHR today!