Residential Program Manager | Neo Rockford | Full-Time 1st Shift and On Call Make a real impact—help someone build independence while building a career, you’re proud of. The Residential Program Manager provides leadership and oversight for one or more Hope Network residential homes, ensuring high-quality, person-centered services for individuals served. This role is responsible for hiring, training, coaching, and mentoring direct care staff; maintaining compliance with licensing, accreditation, and funding requirements; and creating a safe, supportive home environment that promotes independence, dignity, and individual success. What You’ll Do • Oversee the daily operations of one or more residential homes • Hire, train, coach, and mentor direct care staff • Ensure compliance with licensing, accreditation, and funding requirements • Promote a positive home environment that supports independence and personal growth • Build strong relationships with individuals served, families, and community partners • Oversee medication administration, health monitoring, and quality care practices • Support personal care and activities of daily living as needed • Manage staffing, scheduling, and after-hours program needs • On Call Rotation What We’re Looking For • Strong leadership and team development skills • Compassionate, person-centered approach to service delivery • Excellent communication and problem-solving abilities • Organized and able to manage multiple priorities • Commitment to quality care, compliance, and continuous improvement • Ability to build trusting relationships with staff and individuals served What You Bring Preferred: • Associate's Degree in a Human Services-related field • Previous leadership experience in residential, healthcare, or human services settings Required: • High School Diploma or GED • Three years of related experience if no Associate's Degree • Valid Michigan driver's license • Ability to work independently with flexible hours, including occasional evenings, weekends, and holidays • Ability to participate in an on-call rotation for staffing and program emergencies • Ability to lift up to 50 lbs. • Ability to pass required background checks • Ability to obtain CPR/First Aid certification Top Benefits • Competitive pay • Medical, dental & vision insurance (may vary based on job status) • Virtual Concierge Medical Services • 403(b) retirement with company match (up to 3%) • Generous Paid Time Off (PTO) • Paid training + career growth opportunities • Tuition reimbursement and scholarship opportunities • Employee Assistance Program (mental health + support) • Company-paid life insurance Why Hope Network Not your average job. Not your average impact. At Hope Network, you’re not just filling a role—you’re showing up for someone who needs consistency, encouragement, and support. Every day looks different, but one thing stays the same: what you do matters. Our teams are built on trust, collaboration, and a shared commitment to those we serve. We believe no human is more valuable than the next—and the work you do here truly matters. Apply today and start making a difference.