Salary: $85,000-$88,500/ Annual On Site, M-F, Full Time About Us: Founded in 1927, the DeWitt Companies is a family-owned group of transportation businesses with a strong presence in Hawaii, Guam, and California. We provide moving, storage, trucking, freight, and logistics services, helping individuals, businesses, and government customers move goods safely and efficiently. For nearly a century, our companies have built a reputation for dependable service, local expertise, and long-term relationships. Essential Responsibilities Operational Leadership • Manage all day-to-day warehouse, freight forwarding, and 3PL operations. • Oversee inbound, outbound, consolidation and deconsolidation services, cross-dock, transloading, pick & pack, storage, and distribution activities. • Ensure all customer shipments are processed accurately and shipped on time. • Establish daily operational priorities while balancing labor, equipment, and customer demands. • Develop and maintain Standard Operating Procedures (SOPs) and Work Instructions (WI’s) to standardize operations across departments. • Lead daily operational meetings and communicate performance expectations. Freight Forwarding • Manage consolidation shipments via ocean, truckload (FTL), LTL, drayage, and intermodal transportation. • Coordinate Hawaii and island shipments while ensuring all documentation is complete and accurate. • Oversee shipment planning, booking, routing, cargo visibility, and exception management. • Build and maintain relationships with steamship lines, trucking companies • Monitor service failures and implement corrective actions to prevent recurrence. Warehouse & 3PL Operations • Oversee receiving, inventory control, put-away, replenishment, order fulfillment, staging, shipping, and cycle counting. • Maintain inventory accuracy through routine audits and inventory reconciliation. • Optimize warehouse space utilization and improve operational flow. • Ensure proper handling of customer inventory and value-added services. • Support new customer implementations and operational start-ups. Systems & Technology • Utilize Warehouse Management Systems (WMS), RF scanning technology, and transportation systems to maximize efficiency. • Ensure operational data integrity within a WMS. • Partner with IT and leadership to implement automation and technology improvements. • Develop operational dashboards and KPI reporting. Financial & Performance Management • Manage labor scheduling to meet productivity goals while controlling costs. • Monitor departmental budgets and operational expenses. • Improve profitability through process improvements and waste reduction. • Ensure billing accuracy and timely completion of operational transactions. • Identify opportunities to increase revenue through operational efficiencies and value-added services. Leadership & Employee Development • Lead, coach, mentor, and develop supervisors, team leads, and operations personnel. • Conduct performance evaluations and establish employee development plans. • Create accountability through measurable performance metrics. • Support hiring, onboarding, succession planning, and employee engagement initiatives. • Foster a culture centered around teamwork, accountability, customer service, and continuous improvement. Customer Experience • Serve as the operational point of contact for key customer accounts. • Participate in customer business reviews and operational meetings. • Resolve service issues and customer escalations with urgency. • Partner with Sales and Business Development to support customer growth opportunities. Safety & Compliance • Ensure compliance with OSHA, TSA, Hazmat, and company policies. • Promote a proactive safety culture through regular inspections, audits, and employee training. • Investigate incidents and implement corrective actions. • Maintain warehouse security and inventory integrity. Qualifications • 7+ years of progressive leadership experience in freight forwarding, warehouse operations, or third-party logistics (3PL). • Minimum of 5 years managing supervisors and multiple operational departments. • Strong understanding of domestic and freight forwarding. • Experience with ocean, air freight, drayage, intermodal, LTL, FTL, and distribution operations. • Working knowledge of import/export documentation and customs compliance. • Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and Microsoft Office Suite. • Strong analytical, financial, and operational planning skills. • Proven ability to lead change and build high-performing teams. Preferred Qualifications • Hazmat shipping certification. • OSHA 30 certification. • Custom • Project management experience. • TSA certification Physical Requirements • Must be able to lift up to 15lbs at times • Prolonged periods of sitting at a desk and typing on a computer Benefits: • Medical and Dental Insurance • Vision • 401(k) with Match • Paid Time Off • 11 Paid Federal Holidays • Monthly Team Celebrations • Flexible Spending Accounts (FSA) and Supplemental Benefits • Employee Assistance Program (EAP) • Yearly performance reviews Equal Opportunity Employer: Women/Veterans/Minorities/Disabled