Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Front of the House • Suggesting new menu items from our limited time offerings. • Cleaning, completing side work, and organizing supplies as needed. • Proactively assisting other team members without being asked. • Providing total guest satisfaction. • Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus. • Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day. • Keeps hostess area stocked and clean, e.g., to-go items and bakery products. • Handles incoming telephone calls immediately and takes to go orders as appropriate. • Maintains proper supply of clean menus. • Periodically supplies customers with initial beverage suggestions and provides beverage order and refills. • Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received. • Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately. • Busses and cleans guest tables in the dining room. • Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware. Back of the House • Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments. • Complete the sign off process on all To-Go receipts. • Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays. • Prepare drinks for the waitstaff to help improve Speed of Service and table turns. • Cleaning, completing side work, and organizing supplies as needed. • Performing other work-related duties as assigned Minimum Qualifications (Knowledge, Skills, and Abilities) • Superior Customer Service Skills • Superior Communication Skills • Must be able to read and write in the English command • Must have good mathematical skills • Must have the dexterity to manage a cash box • Must be a multi-tasker to manage numerous of task simultaneous • Must be organized and detailed