TASKS AND RESPONSIBILITIES: • Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information. • Sort incoming return patient mail and return patient statements with info electronically. • Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites. • Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer. • Updates multiple systems with patient info. • Performs adjustments on accounts and recommends necessary changes to the supervisor. • Completes all weekly / monthly reports according to schedule. • Performs other tasks as assigned by the supervisor to support the goals of the organization. • Meets weekly/monthly Performance/Audit goals. • Tracks daily/weekly/monthly production.