TASKS AND RESPONSIBILITIES: • Oversees phlebotomy operations and personnel on all shifts including scheduling available staff in an efficient manner. • Communicate Facility Concerns to Area managers • Work with Area Managers and other Field personnel in such a way as to provide excellent customer service. • Must be able to work under minimal supervision and accurately maintain time records. • Regularly reviews phlebotomy competency, providing training, skills assessment and in-service education of assigned staff as required. • Monitoring STAT’s, Peak & Trough and after hours specimen collection. • Interacts with Phlebotomy Manager and Laboratory Director to ensure that these personnel are trained in such a way as to provide phlebotomy services satisfactorily and within local, state and federal regulations. • Prepares and evaluates reports indicating phlebotomy production progress. • Prepares regular and annual evaluations of phlebotomy staff. • Works cooperatively with all other departments, including but not limited to: Laboratory Dispatch, Courier Dispatch, Couriers, Accessioning, Customer Service and Data Entry. • Extensive knowledge of required specimen preservation, adequate patient preparation and specimen procedures. Monitors that personnel follow established protocols. • Regularly reports to Phlebotomy Manager. • Must conduct business in a professional and ethical manner and lead by example. • Responsible to attend to the immediate needs of phlebotomy personnel. • Constant in-service of phlebotomy personnel regarding safety, resident’s rights and conduct, company changes in policy, procedures and local, state and Federal Compliance. • Diligently monitor phlebotomist personnel activities including time tracking, travel, general practices, provided operational reports. • Assists with oversight of morning courier operations, scheduling available staff and monitoring routes. • Minimal housekeeping of their assigned drop site and/or workstations. • Review and approve phlebotomists working regular hours and overtime. Responsible for accurate and timely submission of time and mileage sheets to payroll department. • Work cooperatively with payroll department & representative. • Prepares and submit weekly activity report to Phlebotomy Manager. • Attend Regional Phlebotomy meetings when scheduled.