Retail Supervisor (Zone Manager) – Retail Leadership Role (MKE Airport) Looking to grow your leadership career in a fast-paced, customer-focused environment? Join our team at Milwaukee Mitchell International Airport (MKE) as a Zone Manager and help deliver first-class service to travelers from around the world. In this role, you’ll lead by example—supporting your team, driving sales, and ensuring smooth daily operations across your assigned area. This is a hands-on leadership position where no two days look the same. What You’ll Do Lead the Experience • Set the standard for exceptional customer service and step in to resolve concerns when needed • Model service behaviors and create a positive, welcoming environment • Support register operations, cash handling, and loss prevention processes Run the Operation • Oversee opening and closing procedures to ensure a strong start and finish to each shift • Maintain merchandising standards and ensure the sales floor and stockroom are organized • Support receiving, replenishment, and inventory processes • Troubleshoot basic register or system issues and escalate when needed • Maintain a safe and clean work environment Drive the Business • Support sales goals through strong execution of promotions and daily priorities • Identify opportunities to improve performance and enhance the customer experience • Communicate clearly with the team to keep everyone aligned and focused Lead the Team • Serve as Manager on Duty during assigned shifts • Coach, train, and support associates in their daily responsibilities • Partner with leadership to address performance and support development • Build positive working relationships across the airport community What We’re Looking For • Previous leadership experience in retail, food service, or a similar environment preferred • Strong communication and problem-solving skills • Ability to lead in a fast-paced, ever-changing environment • Hands-on approach with a focus on both people and operations • Flexible availability, including weekends and holidays Why Join Us at MKE? • Work in a secure, dynamic airport environment • Meet travelers from across the country and beyond • Opportunities for growth and development within the company If you’re ready to step into a leadership role where you can make an impact every day, we’d love to connect with you.