Responsibilities: • Enhances the guest experience by providing exceptional service. • Services assigned rooms according to departmental specifications, within allotted time. • Documents room status on assignment sheets. • Greets guests passing in corridors, establishing eye contact. • Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc. • Uses cleaning chemicals as instructed. • Uses safety equipment as required. • Follows safety protocols as required. • Delivers guest request items. • Communicates all maintenance issues to supervisor. • Executes Daily Cleaning Projects. • Secures master keys while working. • Collects/secures lost-and-found articles. • Restocks housekeeping cart daily. • Responsible for Biohazard cleanup in assigned areas. • Keeps all storage areas and linen rooms in a clean and satisfactory condition. • Controls inventory of supplies. • Maintains accurate task sheet records. Logs rooms cleaned, lost and found items original location, linen, terry, and amenities given to guestrooms. • Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs. • Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service. • Resolves guest issues. • Adheres to department and property policies and procedures. • Upholds the Mission Statement – We create authentic experiences that rock. • Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. • Lives by the Hard Rock Values! • Trains new employees as needed. • Maintains knowledge of the property, including memorabilia. Competencies: • High energy level. • Good judgment and common sense. • Ability to work a flexible schedule. • Must be able to push or pull a fully stocked housekeeping cart. • Must be able to lift 25 pounds. Target Salary: $16.80 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.