Responsibilities: • Responsible for assisting all patrons with general information. • Responsible for promoting exceptional customer service. • Responsible for promoting membership into the Players Club. • Responsible for educating patrons on the Players Club benefits. • Responsible for maintaining daily procedures regarding the Players Club members, which includes discerning appropriate identification, filing and record keeping. • Responsible for the issuance of information desired to be distributed. • Responsible for coupons and promotions on property. • Responsible for making public announcements or special announcements. • Responsible for direct mail inquiries to include updating patrons account information and related duties. • Responsible for taking Jackpot Photo’s and filling out the proper documentation for publicity. • Responsible for cleaning the Players Club, marketing kiosks, and signage on Casino. • Assists with the resolution of player complaints and problems. • Assists with promotional item implementation, distribution, and redemption. • Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures. • Must be able to work in an environment with secondhand smoke, loud noises, and large crowds. • Must be able to stand and walk for prolong periods of time (7+ hours). • Always follow the Company Service Standards model. • Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends. • Other duties may be assigned at any time. Work Environment: The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates. Additional Benefits: • 401(k) • 401(k) matching • Medical, Dental, & Vision insurance • Flexible spending account • Employee assistance program • Employee discounts • Free parking • Life insurance • On-the-job training • Paid time off • Tuition Reimbursement Target Salary Range: Hourly $15.00 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.