Responsibilities: • Maintains a clear line of communication at all levels of operation when appropriate • Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures • Ensures accuracy and completion of all signed paperwork and pit documents • Maintains frequent and effective contact with guests • Effectively deals all games supervised • Maintains a thorough knowledge of all rules regarding games supervised • Prioritizes tasks and handles multiple projects simultaneously • Investigates and resolves customer complaints and issues • Conducts employee coaching sessions • Assists in training staff • Answers customer questions about game information • Performs as a team member and assists fellow associates to ensure a smooth operation • Greets guests appropriately, treating each person as an individual and in a professional manner • Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance • Coordinates and completes hourly evaluations on hourly associates • Completes other duties as assigned Environmental Working Conditions: • The work environment contains bright lights, loud noise, and stressful situations. Target Salary: • Target Salary Range $25.50 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.