Responsibilities: • Reports to the Senior Host and/or the Player Development Manager. • Promotes the Rewards Program by assisting patrons through the membership process. • Educates players in the understanding, application, and usage of the Rewards card to include its benefits. • Educates customers on the usage and benefits of casino floor bill validators. • Assist with phone solicitation of established premium slot & table patrons. • Attends all special events targeting premium players. • Meets and greets premium players. • Issues complimentary amenities consistent with customer’s activity. • Handles customer problems and reports all incidents to management. • Initiates proper paperwork to insure patron account problems are rectified. • Maintains and updates accurate customer information in accordance with CTR guidelines. • Responsible to insure continued growth within the company’s database.Interacts with all other departments. • Responsible for identifying and cultivating new customers. • Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures. • Must be able to work in an environment with secondhand smoke, loud noises, and large crowds. • Must be able to stand, sit, and walk for prolong periods of time (7+ hours). • Always follow the Company Service Standards model. • Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends. • Other duties may be assigned at any time. Work Environment: The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates. Additional Benefits: • 401(k) • 401(k) matching • Medical, Dental, & Vision insurance • Flexible spending account • Employee assistance program • Employee discounts • Free parking • Life insurance • On-the-job training • Paid time off • Tuition Reimbursement Salary $43,888 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.