Responsibilities: • Assists, if needed, with written reports regarding security-related incidents involving guests, employees and/or the property. • Escorts and observes guests and employees to ensure their safety and protection. • Identifies potential safety hazards and reports same to the appropriate individual for proper resolution. • Knows hazardous materials used on property and all applicable laws, rules, and regulations governing same. • Serves as dispatcher during emergency situations, as needed, and coordinates solutions. • Inform outside agencies of any unusual or suspicious situations on property. • Operates company vehicles as directed. • Ensures safe transportation of company monies and gaming tokens. • Assists in the opening and closing of gaming tables. • Ensures a maximum level of guest service and satisfaction is achieved and maintained throughout the property. Lives by the Hard Rock values. • Facilitates the flow of information throughout the property by attending regularly scheduled departmental meetings. • Maintains a series of keys to access locked areas, as necessary. • Requests and accept identification from all people who appear to be under the age of 21 to ensure compliance with federal and state gaming regulations. • Upholds the Mission Statement – We create authentic experiences that rock. • Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors. • Lives by the Hard Rock Values! Competencies: • Must project a professional and positive image. • High energy level. • Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language. • Ability to handle and carry out instructions. • Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. • Must be able to maintain composure under stress in a fast-paced work environment. • Ability to work a flexible schedule. • Must be able to communicate clearly and effectively with all team members and guests. • Must be able to lift, carry and/or move 50 pounds boxes and carts. • Must be able to work in a smoky environment. • Must be able to work while wearing radio earpieces. • Must be able to work in an environment where there are constant flashing lights and noise. • Must be able to stand for an eight-hour shift. • Ability to understand and promulgate written memos, instructions, regulations. • Basic reading and math skills. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.