Responsibilities: • Knows and abides by Hard Rocks policies, procedures, internal controls and courtesy guidelines. • Performs all duties in accordance with state gaming regulations. • Maintains & updates knowledge of regulations set forth by the Mississippi Gaming Commission and the Mississippi State Tax Commission regarding table game operations. • Completes table fills, credits and markers and comps. • Verifies and approves guest transactions while having a thorough knowledge of title 31. • Safeguards the company's assets assigned. • Ensures all scheduled tables are manned and ready at the beginning of the shift. • Assists in coaching, evaluating, counseling and rewarding Hard Rockers while maintaining efficient personnel records. • Supervises games ensuring dealers are following Hard Rock policy and procedures. • Promotes safety awareness to minimize work related injuries. • Enrolls new guests in the Encore players club. • Maintains complete knowledge of comp. procedures as well as the ability to evaluate guests, ensuring that qualified quests are taken care of through the complementary process. • Resolves guest & Hard Rocker issues/disputes. • Adheres to department and property policies and procedures. • Maintains knowledge of property information & memorabilia. Competencies: • Must project a professional and positive image. • High energy level. • Excellent organizational and time management skills, with the ability to set priorities for self and others. • Good judgment and common sense. • Ability to deal with people in a manner which shows sensitivity, tact, and professionalism. • Ability to work a flexible schedule. • Excellent interpersonal and communication skills (oral & written). • Must be able to communicate clearly, concisely, and effectively with all Hard Rockers and guests. • Ability to understand and promulgate written memos, instructions, regulations. • Basic knowledge of mathematics, including statistics. • Ability to effectively analyze and solve problems. • Computer literate with knowledge of a variety of software applications including Microsoft Office. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.