Responsibilities: • Ensures that hotel guest room quality exceeds our guest’s expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline. • Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors. Conducts training, coaching and discipline as needed. • Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis. • Personally inspects all VIP guest rooms and ensures that their requests are completed. • Inspects guest common areas to improve the performance of our house attendants. • Researches guest recoveries and complaints to correct the source of the service failure. • Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager, and the Director of Hotel Operations. • Communicates priority department guest and group developments. • Assists the Room Inspectors in daily opening and closing operations and morning briefings. • Monitors daily laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed. • Performs monthly linen inventories for hotel operations and provides a recap of current monthly inventory levels and ordering needs. • Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget. • Prepares weekly department schedules to meet business demand and meet labor budget limitations. • Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them. • Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members. • Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures. Addresses all unsafe conditions. • Must be able to stand, sit, and walk for prolong periods of time (7+ hours). • Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures. • Always follow the Company Service Standards model. • Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends. • Other duties may be assigned at any time. Work Environment: The Casino industry is a 24 Hour 365-day operation. This position will primarily be indoors under controlled temperatures. Occasional exposure to outdoor climates. Additional Benefits: • 401(k) • 401(k) matching • Medical, Dental, & Vision insurance • Flexible spending account • Employee assistance program • Employee discounts • Free parking • Life insurance • On-the-job training • Paid time off • Tuition Reimbursement Target Salary Range: Hourly $17.50 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.