Responsibilities: • Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back. • Responsible for assisting with reservations for events, promotions and guest accommodations. • Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino. • Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments. • Ability to understand and use casino tracking programs. • Maintain thorough knowledge of casino amenities and events to effectively communicate with guests. • Book event, hotel and restaurant reservations for guests upon request. • Make announcements throughout shift promoting upcoming events. • Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations. • Keep work area in a clean and orderly manner. • Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. • Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships. • Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change. Competencies: • Communication: Communicates well, delivers presentations, has good listening skills • Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers • Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record • Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services • Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful Work Environment • The hospitality industry is a 24 Hour 365-day operation. • This position will primarily be indoors under controlled temperatures. • Occasional exposure to outdoor climates Physical Demands • Occasional: sitting and kneeling • Frequent: standing, walking, reaching, pulling, pushing, lifting up to 25 pounds, and with repetitive movements of fingers, legs, arms, and hands. • Speech and Vision abilities are required. Target Salary Range : • $15.50 per hour Role Requirements: • Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills. • Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company. • All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations. • A high school diploma or GED equivalent is preferred.