Responsibilities: • Supervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift. • Performs all administrative duties necessary for the efficient operation of the shift. • Oversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift. • Responsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff. • Must practice, observe and enforce safety rules and regulations while looking out for the welfare of the customer. • Signs checks for hand paid jackpots. • Responsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios. • Maintains departmental personnel records and daily log. • Investigates player complaints and determines basis of grievance. • Reviews taxable jackpot transactions to ensure accurate information. • Interacts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective. • Responsible for the timely implementation of all procedural changes. • Responsible for the supervision of department staff. • Ensures that all equipment is in good working order. • Implements and evaluates new programs designed to improve daily operations. • In the absence of the VP/ General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift. • Prepares statistical data as requested. • Assists Surveillance and Security in keeping undesirables and juveniles out of the casino. • Assists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above. • Assists in accurately completing the meter reset slip on all progressive meter jackpots. • Hires, coaches, and counsels subordinate employees • Oversees and ensures the timely completion of employee evaluations • Conducts training with subordinates, both formally and informally • Issues discipline and terminates employees as appropriate • Rewards and recognizes superior performers • Oversees and ensures that employees work safely and follow all safety rules • Performs other duties as assigned Work Environment: • Must be available to work weekends, holidays, and nights as scheduled Additional Benefits: • Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions Starting Compensation: • $55,000.00/yearly Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.