JOB TITLE: Front Desk Rep (Bilingual in Spanish) GENERAL SUMMARY OF DUTIES: • Greeting patients • Performing check-in procedures • Maintaining current demographic and insurance information in computer and in the chart • Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed • Primary focus is servicing patients in the lobby with backup for phones and other front office personnel REQUIREMENTS: • Bilingual required • High School Diploma, with 1-2 years experience in healthcare background • Knowledge of clinic policies and procedures • Knowledge of computer systems, programs • Knowledge of medical terminology • Must be able to multi – task • Must be able to express compassion and kindness to patients calling and being seen in the office • Must maintain a professional and upbeat attitude • Skill in written and verbal communication and customer relations • Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients • Requires sitting and standing associated with a normal office environment • Normal busy office environment with much patient contact