Summary of Position The Inside Sales Representative is responsible for developing new leads through appointment generation by communicating with customers, understanding their needs and ensuring a smooth sales process. The Inside Sales Representative generates revenue by obtaining sales orders, understanding customers’ security system needs, providing product information and developing accounts. Essential Functions • Physical presence in the office to accomplish these tasks, meet and work with others • Source new sales opportunities through inbound lead follow-up via inbound phone calls, web leads, customer referrals, marketing leads and online Chat conversations. • Proficient understanding of Guardian’s residential product and service offerings • Basic understanding of commercial product and service offering for appointment setting purposes • Understand customer needs in order to ensure sales order success • Set appointments for qualified opportunities with outside sales representatives for further development and closure • Close basic New, AddPro and Resign sales when requested by Customer • Achieve monthly quotas • Develop and maintain close working relationship with outside sales team to build Guardian sales pipeline and close deals. Required Skills, Abilities, Education & Experience • Excellent verbal and written communication skills • Excellent sales and negotiation skills • Thorough understanding of products to be sold • Organized with an attention to detail • Proven ability to build and maintain relationships with clients • Proficient with Microsoft Office Suite or related software • Proficient with CRM software • High school diploma or equivalent • Some College or equivalent work experience preferred1+ years’ experience in a sales role (inside, outside, B2B, commissioned, etc.) • Track record of achieving or exceeding quota • Experience handling large volume of calls per day