Primary Purpose of the Job: An operations assistant plays a critical role in coordinating and leading daily warehouse and transportation operations to ensure the efficient, safe, and timely movement of food throughout the food bank’s network. This position serves as a central point of communication between drivers, warehouse staff, partner agencies, and operations leadership, while also providing hands-on leadership and operational support. The role balances dispatching, scheduling, problem-solving, and team leadership in alignment with the food bank’s mission. Job Duties and Responsibilities: • Maintain truck logs, dispatch and check-in of drivers, headcount/truck forecasting, and provide operational updates to teams on a needed basis • Ship, maintain, and monitor WMS for issues with orders. • Monitor returns, order overages and order shortages and report any discrepancies to the FB operations team • Verify invoices and driver logs • Process returns reports and work with inventory control team/logistics team to coordinate all returns and re-deliveries • Perform typing, data entry and other clerical duties for operations team as assigned • Assist transportation managers in all clerical tasks on a needed basis • Monitor security system and be the first line of response when the intercom is rung • Work collaboratively with other staff members to accomplish goals and objectives of the operation • Assign/adjust routes designated by the transportation managers • Validate returns from the food sourcing routes and update the teams accordingly • Communicate to the operations departments of route delays/changes • End of day recap communicated to operations department • Perform other duties as assigned (ie loading trucks, inventory management, etc) • Qualifications: • High School Diploma ad minimum of 1 year related work experience • Proficiency in MS Office, WMS and Fleet Tracking systems. • Accurate numerical data entry skills. • Ability to work in fast paced work environment. • Ability to operate electric pallet jacks and manual pump jacks. • Positive attitude, team-oriented, and comfortable interacting with diverse individuals. • Commitment to the mission and values of the Food Bank for New York City Compensation for this role is $25/hr Featured Benefits • Competitive Health Benefit Package (Medical, Dental & Vision) • 403(b) Retirement Plan with company match • Generous paid time off (PTO, Holidays, Volunteer Time, 4-day work weeks during the Summer & More!) • Flexible Spending Accounts (FSA), Dependent Care Accounts (DCA) & Commuter Reimbursement Accounts (CRA) • Learning & Development Opportunities (Robust E-Learnings library, Lunch & Learn Sessions & More) • EAP, wellness and mental health resources People-First Culture  At Food Bank for New York City, we pride ourselves on having a People-First Culture, our people are our greatest strength. In addition to our benefits, we offer employee engagement opportunities such as our culture committee, annual organization celebrations and more!