Core Applications Engineering • Project Leadership: Manage large-scale automation projects ensuring timely delivery, technical accuracy, and customer satisfaction. • Technical Consultation: Provide expert-level support for complex customer challenges; develop innovative concepts to meet technical and commercial requirements. • Proposal Development: Lead creation of ROM, Budgetary, and Firm Fixed Price proposals with detailed technical concepts, cost estimates, and risk assessments. Manage PandaDoc changes and meet SLA/TAT requirements. • Sales Collaboration: Partner with sales to identify and qualify opportunities; attend customer meetings to gather requirements and assess project fit. • Customer Engagement: Present solutions to customers, highlight Ascential’s value propositions, and manage feedback. • Cross-functional Coordination: Collaborate with engineering and manufacturing to ensure proposal feasibility; liaise between internal technical teams and customers. • Mentorship: Guide junior applications engineers and ensure consistency in work quality. Client Experience Management (CXM) • Pre-Sale • Generate and manage proposals from scope definition through delivery. • Provide technical support including customer and internal site visits. • Ensure a clear, well-defined scope of work with every proposal. • Act as gatekeeper for internal Ascential staff client engagements. • Post-Sale • Lead MBRs, QBRs, status updates, and milestone check-ins. • Manage change orders—issue PD notices and confirm PO receipt. • Escalate project issues to internal teams; ensure timely resolution. • Work alongside project execution teams for on-time, on-budget delivery. • Conduct 30- and 90-day post-delivery check-ins (service, OEE, new work). • Track scope changes and ensure proper revenue capture. • Prospect for expansion opportunities within assigned accounts. Essential Qualifications • Bachelor’s degree in Engineering; 5+ years in applications engineering, project management, or proposal writing in custom automation or engineered solutions. • In-depth knowledge of automation systems in the Medical & Life Sciences sectors. • Proven track record managing complex technical projects from concept to delivery. • Proficiency in SolidWorks 3D Solid Modeling and capital equipment cost estimation. • Experience managing pre- and post-sale customer relationships, including change orders, scope tracking, and MBR/QBR delivery. • Proficiency in Microsoft Office Suite and PandaDoc or equivalent platforms. Skills & Other Requirements • Exceptional interpersonal and communication skills; ability to present technical information to both customers and internal teams. • Excellent problem-solving, analytical, and negotiation skills. • Strong organizational and time management abilities. • Leadership qualities with experience mentoring junior staff. • Willingness to travel up to 25% (primarily air travel). • Regular computer use; periodic walking, standing, bending. Occasional machine shop environment exposure.