Essential Functions • Consistently demonstrates superior customer service skills by displaying outlined service behaviors • Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next • Creates an atmosphere of luck and celebrates guest’s wins • Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting • Anticipates needs and provides fast, flawless service • Checks for satisfaction and effectively resolves service breakdowns when they exist • Promotes CLUB JACK programs and card membership • Provides a warm farewell and thanks guests for visiting • Responsible for the operation of assigned window to include exchange of currency for coins/tokens • Prepares hand-paid jackpots and hopper fills through Thistledown’s Slot Data System. Issues jackpots and hoppers to appropriate VLT or Security personnel • Responsible for generating and issuing to patrons pari-mutuel tickets and credit vouchers, making simulcast payouts and redeeming credit vouchers • Verifies all funds at the beginning and end of each shift. • Ensures accountability of all transactions through verification and documentation of exchanges • Promotes positive interaction with Thistledown’s guests and employees at all times • Provides a fun-filled, entertaining environment for our guests through flawless delivery and execution of service Knowledge, Skills & Abilities • Literate and fluent in basic English • Excellent Math Skills • Strong interpersonal and teamwork skills • Basic computer skills (basic word and excel skills are necessary) • Ability to multi-task • Must be able to perform tasks with high efficiency and accuracy • Above average organizational abilities for sorting money, chips, coupons and other paper work by table number • Ability to work in a small area with the same people for extended periods of time • Flexible availability including ability to work holidays and weekends • Must be able to work independently. • Must be able to sit, stand or walk for long periods of time (4 hours). • Must be able to respond calmly and make rational decisions when handling employee conflicts. • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. • Respond to visual and aural cues. • Must have the manual dexterity to operate a computer and other necessary office equipment. • Must be able to tolerate areas containing dust, loud noises and bright lights. • Must be able to work varied shifts, weekends and holidays as needed. • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. • Ability to speak distinctly and persuasively. • Must be able to read, write, speak, and understand. Education and Experience • Minimum of 6 months previous money handling experience • 1 Year of Customer Service required • Previous experience in performing detailed work preferred Required Certification/License • Must be able to obtain an Ohio Lottery Commission license