Role Responsibilities: • Leads, coaches and supports table games dealers to ensure legendary customer service. • Ensures table games dealers have the training, tools and mindset to enable them as service professionals. • Leads in a way that creates continuous improvements in the guest and employee experience. • Ensures operational and game integrity. • Tracks guest play and relays all pertinent information to Manager • Resolves guest concerns in a quick, professional and efficient manner • Executes changes in table games limits to meet the customer demand and needs of the business • Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play • Maintains bank floats • Reports significant cash and cheque transactions • Verifies issuance of credit after all necessary signatures are confirmed • Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures • Presents oneself in a polished, professional and service-minded way and leads team to do the same • Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies. PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: • Medical, Prescription Drug, Dental, and Vision Coverage • Life and Disability Insurance • Free Parking • Generous Paid Time Off Plan • Discounted Team Member Meals • Education Assistance up to $3,600 a year • 401(k) Savings Plan and Match • Paid Breaks Knowledge, Skills, & Abilities: • Must be able to work independently. • Must be able to sit, stand or walk for long periods of time (4 hours). • Must be able to respond calmly and make rational decisions when handling employee conflicts. • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. • Respond to visual and aural cues. • Must have the manual dexterity to operate a computer and other necessary office equipment. • Must be able to tolerate areas containing dust, loud noises and bright lights. • Must be able to work varied shifts, weekends and holidays as needed. • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. • Ability to speak distinctly and persuasively. • Must be able to read, write, speak, and understand English Education & Experience Requirements: • High school diploma or GED is required- College Degree preferred • 1-2 years supervisory experience • Excellent employee and customer service skills are essential • Must be able to perform basic math quickly • Must be able to get along with co-workers and work as a team • Must present a well-groomed appearance • Well-developed interpersonal skills • Must enjoy entertaining and communicating with the public • Excellent math skills and the ability to multi-task • Must possess and demonstrate a genuine desire to serve the public • Must have a professional appearance and be team player. • Must have broad knowledge of casino rules, regulations, and procedures, including good game security. • Must be 21 years of age. License Requirements: • None