Role Responsibilities: • Provides friendly, excellent service to all customers entering restaurant while conducting assigned duties according to procedures. • Supplies guests with menus and helps fill guests’ food/beverage orders. • Handles payments from guests, operates cash register and properly settle checks according to procedures and guidelines established by management. • Accounts for assigned cash drawers, all money received and all transactions recorded during shifts. • Records all tips collected from credit cards and comps. • Handles and solves any concerns/questions from customers. • Immediately greets and seats guests with a smile and initiates the execution of the “great service experience”. • Responsible for seating and rotating lines while recognizing and developing rapport with our VIP’s. Performs “satisfaction checks” when not seating guests. • Oversees duties performed by the Restaurant Service Personnel to ensure fast and efficient turnaround of tables. • Entertains guests and creates a fun-filled environment by circulating throughout public areas of the facility as assigned. • Maintains knowledge of all menu items and other pertinent information regarding the outlet. • Promotes JACK Cleveland Casino and acts in a professional and courteous manner. • Exhibits a positive, outgoing personality. • Performs “station” and “side work” checks, voids checks as directed by policy and assists with administrative duties as assigned. PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: • Life and Disability Insurance • Free Parking • Generous Paid Time Off Plan • Discounted Team Member Meals • Education Assistance up to $3,600 a year • 401(k) Savings Plan and Match • Health and Safety Mandates Strictly Enforced • Paid Breaks Knowledge, Skills, & Abilities: • Must be 21 years of age. • Available to work required schedule which may include nights, weekends, holidays and overtime as needed • Must present a neat and professional appearance. • Must be able to maneuver to all areas of assigned restaurant throughout shift. • Excellent customer service/communication skills • Must be able to sit, stand or walk for long periods of time (4 hours). • Must be able to respond calmly and make rational decisions when handling employee conflicts. • Must be able to work varied shifts, weekends and holidays as needed. • Ability to speak distinctly and persuasively. • Must be able to read, write, speak, and understand Education & Experience Requirements: • High School Diploma or equivalent required. • Prior host and cashier experience preferred. • Mathematical abilities including addition and subtraction required. • Must be 21 years of age. License Requirements • None