POSITION SUMMARY The Children's Ski & Ride School Helper plays a key support role in ensuring a smooth and enjoyable experience for children ages 4 – 12 years old. This position is responsible for assisting with the check-in process, helping children get fitted for ski or snowboard gear, booting them up, and organizing participant groups for their lessons. Throughout the day, the Helper provides on-snow and off-snow support to instructors and students, helping to maintain safety, comfort, and fun for all participants. This role requires a friendly, patient, and proactive attitude, with a strong focus on customer service and childcare. Why Work Here • Great first job or entry into ski school • Opportunity to transition into an Instructor role • Work in a fun, team-oriented environment • Gain experience working with kids and guest service • Access to ongoing training EDUCATION / EXPERIENCE / SKILLS AND ABILITY REQUIREMENTS Key Responsibilities • Assist children with boots, gear, and lesson preparation • Support check-in, class organization, and transitions • Help instructors during lessons (on and off snow) • Maintain a safe, clean, and organized environment • Provide friendly, helpful guest service • Familiarity with skiing and/or snowboarding is a plus Qualifications Required: • Age 16+ • Strong communication and customer service skills • Comfortable working with children • Ability to stay organized in a fast-paced environment Availability (Required) • Must work holiday periods: • Nov 26–30 | Dec 19–Jan 4 | Jan 16-18 | Feb 13-15 • 2+ days/week + holidays • Must be able to work 20+ shifts minimum throughout season CONTACTS • INTERNAL: Children and Adult Ski & Ride School instructors and supervisors, cashiers, and other department managers. • EXTERNAL: All guests of Mt. Rose ESSENTIAL DUTIES & RESPONSIBILITIES • Must maintain a current SafeSport certification or complete SafeSport training by the assigned deadline (paid for by the employer) • Understand and follow policies and procedures • Prepare children for lessons by helping put on their boots, gear, bibs, etc. • Assist in class registration as needed. • Observe all applicable safety standards. • Assist in general operation of all Ski & Ride School activity. • Coordinate and cooperate with other departments as necessary in the completion of the above essential duties. • Provide information and answer questions about the resort to guests. • Set up and take down of lesson areas • Operation of conveyor belts (18 yrs+) • Complete all required paperwork: class cards, time sheets, incident reports etc. • Attend assigned trainings • Performs other related tasks as necessary • Other duties assigned