Serves as initial contact for all callers and visitors to Animal Hospital at the Humane Society of Tampa Bay. This position is the first impression a current or potential client sees or hears. This is a full-time position (40 hrs a week) DUTIES AND RESPONSIBILITIES: • Provide superb customer service • Must be well-organized and able to multi-task, • Provide a liaison between client, vet technicians and veterinarians. • Maintain a professional attitude at all times • Being attentive to client and pet needs • Identify and work compassionately with clients in various emotional states • Work patiently with distressed, frustrated or disgruntled clients • Answer phone calls from clients • Schedule appointments and schedule procedures • Check-in clients • Monitor client flow from check-in to discharge • Monitor schedule and flow • Client call backs • Manage record requests between other hospitals and specialty practices • Other duties assigned by management. • Must be able to lift 50lbs+ • Hourly Rate $15.00 (with possible increase of up to $3 more within first 9 months) • Schedule includes working Saturdays • Past experience working with animals preferred. • We are not hiring for part-time this is a full-time opening. • Please no phone calls. No staffing agencies