POSITION SUMMARY The District Team Leader is responsible for performing core Field Service Representative (FSR) duties while also serving as a district service supervisor. This dual-role position involves providing hands-on service support and leadership to a team of FSRs within a designated area. The supervisor ensures high levels of customer satisfaction by overseeing service quality, mentoring team members, and monitoring performance metrics. KEY RESPONSIBILITIES Service Execution & Reporting • Perform installation, inspection, repair, and maintenance of machines and equipment. • Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity. • Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM). Customer Relationship Management • Maintain strong, professional relationships with customers and their employees. • Resolve equipment problems and customer concerns effectively and promptly. • Ensure high levels of customer satisfaction across all service interactions. Team Leadership & Development • Supervise the FSR team within the assigned territory, acting as a working leader. • Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM. • Monitor team performance and ensure compliance with service standards and company policies. Business Growth & Strategy • Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery. • Collaborate with Sales Engineers and Service Managers to align field operations with business goals. QUALIFICATIONS • Two years electronic technical school or equivalent experience required. • Field service experience • Supervisory experience • Valid driver’s license SKILLS AND ABILITIES • Strong verbal and written communication skills. • Adaptability to changing priorities. • Ability to multitask and manage competing demands. • Excellent problem-solving and decision-making abilities. • Self-starter with a high degree of initiative and independence. • Experience in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint) • Self-starter with a high degree of initiative and independence. WORK ENVIRONMENT • Customer Sites, Travel by Automobile and/or Airplane