JOB SUMMARY: The Order Entry Specialist will work within the Customer Sales and Support team to ensure accurate entry of Uniform orders. ESSENTIAL FUNCTIONS: • Responsible for ensuring orders within assigned regions are processed quickly and accurately. • Meet and/or exceed productivity and quality levels outlined in defined KPI’s. • Understanding and ensuring contractual obligations on orders are implemented. • Effectively communicate and/or collaborate with customers, Dealers, Sales, and/or Customer Service counterparts in a timely manner to resolve scenarios that prevent an order from moving through the process. • Scenarios to include, but not limited to item & pricing discrepancies, missing information, and/or system errors. • Review and validate order information for completeness, pricing & sku accuracy, and shipping requirements. • Prioritize orders with special handling requirements. • Work as a team in assisting others in the department to meet group goals. • Support other OE regions & accounts when backlogged. • Assist others in the department through cross-training and onboarding of new hires. • Identify opportunities to improve order processing efficiency, accuracy and customer experience. • Work in multiples systems/programs relating to sales, order entry and quoting. • Work with Distribution center on an as-needed basis to determine complex configuration solutions. • Participate in ISO audits and documentation updates. • Provide timely & professional customer service as the point of contact for order-related inquiries. • Effectively balance multiple tasks in a fast-paced environment. • Other duties as needed. EDUCATION & EXPERIENCE: • 3-5 years Customer Service/Data Entry experience. • High school diploma, college preferred. • Excellent organizational skills. • Ability to adapt quickly to process changes and requests. • Ability to understand technical products. Product knowledge with uniforms or certified products a plus. • Digital proficiency, with a strong understanding of Microsoft Suite. Salesforce and Oracle experience a plus. • Excellent communication skills, both verbal and written, through multiple channels such as email and phone calls. PHYSICAL REQUIREMENTS: • Hearing and vision required to be within normal ranges with or without correction. • Required to operate traditional office equipment including laptops, computer monitors, headsets, and telephones. • Depending on candidate location – may be required to travel to the corporate office space on 4th floor via stairs or elevator. MENTAL REQUIREMENTS: • Displays an ambitious, positive attitude. • Interpersonal skills to build relationships with all levels of the organization. • Comfortable challenging supplied inputs and questioning existing processes. • Ability to manage multiple priorities, meet deadlines, work proactively and independently in a fast-changing environment. RELATIONSHIPS & CONTACTS: • Works closely with Customer Support, Sales, Manufacturing Plants, Product Management and Customers. • Relationship building with Dealers and End Users.