As the IT Analyst I – Desktop, you will be responsible for providing day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. • Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems. • End user support for handheld and peripheral devices. • Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc. • Maintain IT inventory. • Document instances of desktop equipment or component failure, repair, installation, and removal. • Onsite branch/ department support. • Handle the ticketing system, phone and email support. • Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours. Job Qualifications/Requirements Education/Credentials • Minimum Education Level: Associate’s Degree Technical Skills • Required: Ability to troubleshoot PC problem & basic network issue. • Required: Intermediate Microsoft product knowledge (OS & Office suite). • Required: Strong customer service skill. • Required: Strong foundation of MS Windows OS which include AD and GPO • Required: Familiarity with various MS products which include MS O365 • Preferred: Research new technology to benefit Desktop operation. The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits Salary ranges are determined based on qualifications, level, and location. Exact compensation may vary based on your skills and experience. Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.