Responsibilities but not limited to: • Respond to user inquiries and provide technical support via phone, email, or in-person. • Assist users in resolving hardware, software, and network-related issues. • Walk users through problem-solving processes and provide step-by-step solutions • Diagnose and troubleshoot technical issues reported by end-users. • Escalate complex problems to the appropriate IT support teams for resolution. • Perform root cause analysis and implement solutions to prevent recurring issues. • Maintain accurate records of user issues, solutions provided, and other relevant information. • Create and update knowledge base articles to facilitate self-help for end-users. • Install, configure, and update software applications and operating systems. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. • Conduct routine checks and maintenance tasks to ensure system stability and security. • Provide basic training to end-users on using hardware and software applications. • Create and deliver user guides and tutorials for common issues. • Collaborate with other IT support teams and departments to resolve complex issues. • Participate in meetings and contribute to the improvement of IT processes. Qualifications / Skills: • Proven experience as an IT Help Desk Support or similar role. • Knowledge of computer hardware, software, and troubleshooting techniques. • Strong communication and customer service skills. • Familiarity with help desk software and remote desktop tools. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus. • A degree in Computer Science, Information Technology, or a related field is preferred. • Bilingual in Korean and English preferred Benefits: • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy • 401 (k) Retirement Plan with up to 5% match per company policy • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy • BTA Insurance (Business Travel Accident Coverage) • Paid-time off (PTO) and Paid Holidays per company policy • Celebration & Condolence Benefits per company policy • Smart Card: Earn additional 4 points to the standard $1 = 1 point • Holiday Gift certificates per company policy • FSA (Flexible Spending Account) per company policy • DCFSA (Dependent Child Care Spending Account) per company policy • HSA (Health Savings Accounts) per company policy Location • Northern California (San Francisco Bay Area) Work Hours • MON-FRI, 8:00am to 5:00pm Compensation • $75,000 - 124,000 per year *Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.