Responsibilities but not limited to: • Manage end-to-end ticketing in CRM and helpdesk systems, maintaining accurate records until full resolution • Maintain accurate case records in the helpdesk/ticketing system and follow up until every case is resolved • Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism • Maintain and update product listings, ensuring strict accuracy for descriptions, media assets, pricing, and overall catalog integrity • Support promotional activities and marketing campaigns to ensure seamless execution across platforms • Monitor order flows and resolve complex shipping, return, and exchange inquiries • Coordinate directly with warehouse and logistics teams to guarantee accurate and timely fulfillment • Execute accurate data entry tasks supporting order processing, inventory management, and log tracking • Deliver exceptional, multi-channel customer support with speed, accuracy, and professionalism Qualifications / Skills: • High School degree required; Bachelor's degree preferred • 3–5 years of relevant experience in e-commerce operations, retail support, or customer experience • Strong understanding of e-commerce order management systems (OMS), shipping workflows, and return flows • High attention to detail regarding data accuracy and process management • Excellent communication skills, both written and verbal, with the ability to collaborate effectively across teams. • Direct experience with CRM software and helpdesk management platforms • Customer-first mindset, comfortable handling shipping/return issues • Bilingual proficiency in English and Korean Benefits: • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy • 401 (k) Retirement Plan with up to 5% match per company policy • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy • BTA Insurance (Business Travel Accident Coverage) • Company provided lunch • Paid-time off (PTO) and Paid Holidays per company policy • Celebration & Condolence Benefits per company policy • Smart Card: Earn additional 4 points to the standard $1 = 1 point • Holiday Gift certificates per company policy • FSA (Flexible Spending Account) per company policy • DCFSA (Dependent Child Care Spending Account) per company policy Work Hours: 8:30 AM - 5:30 PM, Mon-Fri Salary Range: $56,100 - 76,300