Travel to Skilled Nursing Facilities and Private Residential homes to service patients. Treat all customers in a courteous manner. Ensures all urine and oral fluid specimens and phlebotomy specimens are collected accurately and on time. • Collects specimens according to established procedures. • Responsible for completing requisitions accurately • Process and package specimens for transport. Maintains required records and documentation. • Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual). • Maintains all appropriate Collection logs. • Clerical duties: filing, maintain customer log. Data entry required. • Submits accurate expense forms, if applicable, on the required day. Demonstrates organizational commitment. • Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times. • Reports on time to work, following attendance guidelines. • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement Communicates appropriately with clients, customers, coworkers and the general public. • Keeps information confidential per company and procedural policies. • Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, Group Leader or Phlebotomy Services Rep. II for resolution. Remains polite and courteous at all time. Miscellaneous duties and responsibilities. • Keeps work area neat and clean. Disposes of biohazard containers when scheduled. • Help with inventories and other tasks as assigned. • Stock supplies as needed. • Performs department-related clerical duties when assigned. • Answers phones and dispatches calls when assigned. • Participates on teams and special projects when asked. • Other duties as assigned