Position Overview: As an Observed Urine Specimen Collector, you will be a key part of the team, ensuring the efficient collection and processing of specimens while maintaining the highest standards of professionalism and customer service. This is a field-based role with responsibilities including onsite specimen collection and processing, couriering of samples, coordination with clients and our Draper-based lab, and providing excellent patient care. Key Responsibilities: • Conduct observed urine specimen collections for patients of all ages. • Ensure smooth specimen workflow and timely delivery to meet company needs. • Travel between locations for collections, sample processing and couriering. • Manage inventory and supplies for your assigned locations. • Provide exceptional customer service to clients while maintaining company standards. • Uphold quality assurance and show strong independent judgment during specimen collection and processing. • Collaborate with internal teams to resolve issues and continuously improve processes. • Ensure all processing documentation is complete and reviewed as required. • Troubleshoot and resolve collection and processing issues with clients and lab staff. • Ensure compliance with federal and state regulations (including HIPAA) and company policies. • Travel locally to assigned locations as needed. • Perform other duties as required. Qualifications and Skills: • Experience: Experience in specimen collection or related medical field is preferred but not required. • Skills: Strong organizational, communication, and interpersonal skills. • Ability to work independently, prioritize tasks, and handle pressure with professionalism. • Strong attention to detail and accuracy in record-keeping. • Excellent verbal and written communication skills. • Ability to adapt to changing processes and maintain compliance with new procedures. • Basic knowledge of medical terminology and laboratory information systems is a plus. • Intermediate computer skills required. Requirements: • Must pass a Department of Health & Human Services (DHHS) background check • High School Diploma or equivalent.