Reports To: Captain (Store Manager)/ First Mate (Assistant Manager) Overview: Responsible for assisting the management team (Captain and First mates) in driving sales through exceptional attention to detail and understanding an execution of store’s operational procedures. Ensures the customer experience flows seamlessly. Functions & Responsibilities: Crew Development: · Assists with training new Support Associates · Helps foster a welcoming, fun, encouraging and energetic crew and customer environment · Helps in recruiting and referring top talent for the store’s teams · Supports store and team-building activities with the management team Operations: · Maintains efficient merchandise controls; · Maintains loss prevention awareness at all times · Helps maintain a clean and tidy store environment · Maintains well organized stockrooms, storage closets and off-site spaces · Ensures all merchandise shipments are properly received into MMS in a timely manner · Organizes and replenishes all store supplies · Reports supply ordering needs to Operations Manager or Captain (Store Manager) · Processes all incoming and outgoing transfers in MMS · Supports a seamless shipping schedule so that all customer sends leave the store in a timely manner · Audits sales associate send sales for proper procedures · Ensures merchandise replenishment occurs on a consistent daily basis · Has full understanding of the POS system · Fills and maintains boat area (Cash Wrap) and organization · Supports management team with UPS customer service issues · Ensures all shipping and receiving records are filed according to policy Merchandising: · Helps to maintain merchandising as it pertains to company standards, current compass, and brand initiatives · Contributes to weekly product feedback · Supports merchandising manager to execute and maintain The Compass *Acts as a Crew Mate (Sales Associate) when needed. These responsibilities include: Generate Sales: · Responsible for meeting their goals/measures · Develops and maintains relationships with top customers · Supports in-store event sourcing and execution Customer Experience: · Ensures the store reflects Shep & Ian’s vision of “Every Day Should Feel This Good” to our customers through “Hosting the Party” · Leads the store in email capture and educating new associates on best practices · Ensures the customer wish list is always current with customers being notified when product arrives. Requirements: · Organized and detail-oriented · A positive self-starter, high energy, and eager to learn · Strong interpersonal communication and customer service skills · Team focused, confident, and professional · Creative, adaptable, entrepreneurial and driven by integrity · Strong verbal and written skills · Ability to work a flexible schedule including holidays, overnights, weekends · Passion for making people happy · Ability to effectively receive and communicate feedback · Positive outlook · Excited to get to know our product inside and out · Experience in a retail environment preferred but not necessary · Passion for the vineyard vines brand As an employee at a vineyard vines retail location, all team members must have the ability to: • Stand and/or move around for extended periods of time • Reach, carry, bend, and climb ladders occasionally • Lift up to 40 pounds, unless an accommodation is requested Salary Range: $15.76 - $18.76 per hour