Key Responsibilities • Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention • Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals • Prepare daily financial reports and ensure all postings are accurate and compliant • Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism • Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams • Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere • Respond to guest inquiries about the hotel, local attractions, dining, and transportation • Utilize Hilton’s OnQ reservation system and PEP platform to manage bookings and ensure data integrity • Ensure guest privacy and hotel confidentiality policies are always upheld • Proven track record of reliability and ability to work independently overnight • Previous hotel front desk or night audit experience preferred • Experience with Hilton systems (PEP and OnQ) strongly preferred • Strong communication skills and a calm, solution-oriented demeanor • Professional appearance and conduct • Ability to perform basic math and reconcile financial records accurately • Availability to work weekends, holidays, and overnight shifts consistently Perks and Benefits • Competitive pay and overnight shift differential • Hilton Team Member travel discounts and perks available to employees and their families • Team-focused environment where your work truly matters At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we’re able to achieve this mission and provide memorable hospitality to our guests. • Team Collaboration: Promote teamwork and open communication to solve problems, innovate together, and have fun. • Human Sustainability & Responsibility: Commit to safety, environmentally friendly practices, compliance, and social responsibility, with an eye on profitability. • Respect & Diversity: While performing professionally, embrace and celebrate the differences among team members, guests, tenants, and communities. • Integrity and Transparency: Foster an environment of honesty and openness, both with team members and guests. • Value a Customer-Centric Approach: Prioritize confidentiality, exceptional service, and ensure every guest & tenant feels valued and cared for. • Empowerment & Growth: Encourage continuous learning and provide opportunities for professional development.