Teller POSITION PURPOSE A Teller is often the first point of contact in delivering REV’s promise of an exceptional member experience. Tellers play a key role in building trust and confidence with members by performing transactions accurately, resolving issues promptly, and creating a welcoming, efficient experience. This position is ideal for individuals who take pride in their attention to detail, thrive in a fast-paced environment, and are passionate about helping others. Duties & Responsibilities Assumes responsibility for creating an exceptional member experience through basic financial transactions: · Serve as a frontline ambassador by greeting members warmly and providing prompt, courteous, and accurate service. · Process routine financial transactions such as deposits, withdrawals, loan payments, and check cashing with a high degree of accuracy and professionalism. · Actively listen to member needs and connect them to appropriate products, services, or specialists. · Maintain and balance a cash drawer daily, following internal controls and security procedures. · Assist in resolving member inquiries, account issues, and discrepancies with empathy and urgency. · Educate members on self-service options including online and mobile banking tools. · Participate in team sales and service goals by identifying opportunities to deepen member relationships. · Support branch operations and contribute to a strong team culture through flexibility, reliability, and accountability. Assumes responsibility for other duties as required or assigned. Skills & Qualifications Education/Certification & EXPERIENCE: · High School diploma or equivalent education and experience. · At least 6 months of customer service, cash handling, or retail banking experience. Skills/ABILITIES: · Basic math aptitude and comfort with technology and digital platforms. · Excellent interpersonal and communication skills. · Strong attention to detail and commitment to accuracy. · Demonstrated reliability and integrity in previous roles. · Bilingual proficiency is a plus. · Desire to grow within the organization and learn new responsibilities. · Compliance with all governing regulations, especially the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements. Understands and complies with all state and federal regulations and laws