TowneBank has a culture that: • Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community. • Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations. As a Member Service Representative, you may look forward to: • Handling monetary transactions for members and enters them in the Bank’s software programs and provides receipts • Following the Bank’s security guidelines on a daily basis • Staying abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash, and examine documents for essential elements • Reviewing member accounts in order to make appropriate decisions regarding the requested transaction • Accurately keeping cash drawer in balance on a daily basis • Promoting TowneBank and its products and services • Providing exquisite service to members in person, on the phone or by email • Displaying a professional appearance and behavior • Handling other branch duties as assigned • Obeying all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA) You are a person that has the following minimum required skills and competencies: • One year cash handling and customer service experience with a single employer and/or six months bank teller experience • Work experience using basic computer skills including Outlook, Excel, Word and other Microsoft applications. Experience using Bank software programs a plus. • Flexibility to learn and grow as new systems or processes emerge • Experience operating a cash register with ability to keep cash drawer in balance on a daily basis • Ability to accurately process monetary transactions in a timely fashion • Proven ability to provide excellent member service in person, on the phone, and by email • Ability to work as an integral and reliable team player • Dependability, punctuality and is able to keep unplanned absences to a minimum Physically you can anticipate to: • Express or exchange ideas by means of the spoken word via email and verbally. • Exert up to 50 pounds of force occasionally, use your arms and legs, and sit most of the time. • Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation. • Not substantially exposed to adverse environmental conditions. The expected compensation range for an MSR I is $20.00/hr. to $23.50/hr. The good faith compensation ranges are based on the role, market, budget, internal equity, and candidate qualifications.